Due to a recent system specification change by Google Play, an issue has occurred where some past purchase histories cannot be restored when changing devices or reinstalling the app.
To fully resolve this issue and ensure your purchases can be successfully restored in the future, we are offering full refunds to affected users.
We sincerely apologize for the inconvenience, but we kindly ask you to follow the refund process below and repurchase the item from within the app once the refund is complete.
*Please note: The repurchase will be at the current store price.
Refund Process Steps
1. Find your Order Number
Please check the receipt email sent by Google Play at the time of your purchase, or your Google Pay transaction history, and find your order number starting with “GPA.”.
2. Contact us via the Contact Form
Please contact us using the “Contact Form” below, and provide the name of the app along with your order number (GPA…).
3. Wait for the refund completion
Once we confirm your request, we will process the refund and notify you by email.
*Note: Depending on your payment method or credit card company, it may take a few days to a few weeks for the refund to be reflected on your statement.
4. Repurchase from within the app
After receiving the refund completion notice, please open the app and purchase the item again from the purchase screen.